Refund policy

YUBI Return, Exchange & Cancellation Policy

1. Order Cancellation If you wish to cancel an order you have placed, please contact us as soon as possible.

2. Returns & Exchanges After Delivery Once a product has been shipped, returns and exchanges are not accepted for minor changes of mind. Please review your order carefully before completing your purchase.

3. Damaged or Incorrectly Shipped Items For refund or exchange requests due to damage or incorrect shipment, photos of both the outer packaging box and the product itself are required without exception.

4. Unable to Provide Photos If you are unable to provide the required photos, we cannot process any refund, exchange, or return. Please thoroughly inspect the contents before disposing of the packaging box.

5. Confirmed Damage or Incorrect Shipment If damage or incorrect shipment is confirmed, we will arrange a courier pickup or provide a return address within Korea at no shipping cost to you.

6. Incorrectly Shipped Items – Do Not Open If you receive an incorrectly shipped item, do not open the product. Opening the package will void your eligibility for a return or exchange. Please inspect the exterior of the product carefully. For confirmed cases of incorrect shipment, we will promptly arrange an exchange, refund, or return guidance.

7. 7-Day Return Window Under any circumstances, returns, exchanges, and cancellations are not accepted more than 7 days after the item has been received.

8. Customs Clearance Issues If a shipment is delayed at customs due to insufficient or incorrect information, and the recipient fails to respond to contact from customs authorities, the product will be automatically disposed of after 60 days in accordance with Korean customs law. In such cases, order cancellations and refunds will not be issued even if the item was not received. Please note that any issues arising from customs clearance procedures are the sole responsibility of the recipient.