Frequently Asked Questions
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1. How long does shipping take?
YUBI products are shipped from Japan and take an average of 3-5 days to be delivered after payment. However, delivery may take 1-2 days longer due to circumstances such as inclement weather or customs clearance delays.
2. Is delivery available to all regions of Korea?
Yes, YUBI can ship anywhere in South Korea. However, additional shipping charges may apply depending on weight.
3. How are shipping costs determined?
All YUBI products are shipped from Japan , and shipping costs are calculated based on product weight .
An additional charge of approximately 170 to 200 yen will be added for every 500g, and shipping is not possible for items weighing more than 15kg.
4. Can I combine multiple orders for delivery at once?
YUBI's policy is to ship individually based on order number .
If there are two or more orders from the same customer, they will be shipped separately and shipping fees will be charged accordingly.
5. What happens if I order free shipping items and regular items together?
If you order both free shipping and paid shipping items together, shipping fees will be charged based on the weight of the paid shipping items .
However, no additional shipping fee is charged for free shipping items.
6. How is the shipment packaged?
YUBI uses box packaging or courier plastic packaging including **buffering materials (air cap, newspaper, etc.)** to protect the product.
7. What time is available for same-day shipping?
Orders paid before 8:00 AM will be shipped the same day.
Orders placed after 8:00 AM will be shipped sequentially on the next business day .
※ Orders placed on weekends (Fri-Sun) and public holidays will be processed on the next business day.
8. I ordered the wrong product. Can I cancel it?
Cancellation is possible before the product is shipped , but refunds and exchanges due to simple change of mind are not possible after shipment.
Please be sure to check the product details before purchasing.
9. What happens if the item is damaged or delivered incorrectly?
If damage or incorrect delivery is confirmed after receiving the product, please contact customer service with photos of the outer box and product attached .
Please be sure to take a photo of the box before discarding it , as refunds and exchanges may be difficult without a photo.
10. I didn't receive my item due to customs issues. Can I get a refund?
In case of customs clearance failure due to the recipient's responsibility , such as an error in the personal customs clearance number or loss of contact,
After 60 days, the product will be discarded and no refund will be given for this reason .
Please enter customs information accurately.
11. How do I track my order after placing it?
You can check the tracking number along with the courier delivery process in the profile section.
Additionally, once the product is shipped, you will receive a notification message or email with a tracking number .
You can check the delivery status on the international delivery tracking site or the domestic courier company website using the number.
12. I have packed several items, but I am curious about the total weight.
The total weight may not be automatically calculated in the shopping cart. Please contact us via chat and we will provide you with the estimated weight and shipping cost.
13. I ordered some items, but only some arrived. Why?
Depending on the product , it may be shipped individually from different warehouses , and partial arrival may occur depending on customs clearance or flight schedule.
Please check the remaining products using the tracking number.
14. I received the wrong product and it's already been opened. Can I exchange it?
We are sorry, but if you open the wrongly delivered product, exchange or return is not possible .
Please be sure to check the appearance for any incorrect delivery before opening the package .
15. Can I exchange/refund the product after 7 days have passed since receiving it?
Unfortunately, returns and refunds are not possible for any reason after 7 days from the date of receipt of the product .
Please check the condition immediately after receiving the product.
📍 International Orders
1. Which countries do you ship to?
We currently ship toTaiwan, Singapore, Malaysia, Thailand, Philippines, Vietnam, Hong Kong, China, the United States, Canada, the United Kingdom, Germany, France, Italy and Australia, in addition to Korea and Japan. Select your country from the region selector at the top of the page to see prices in your local currency. If your country is not listed, please contact us via Live Chat before ordering.
2. How long does delivery take?
All YUBI100 orders ship directly from Japan. Transit time typically takes around 8–13 business days, though it can vary depending on your destination and how quickly your parcel clears customs. Once your parcel leaves our warehouse you will receive a tracking number — please use it to check the current status. Weather disruptions, national holidays, and customs inspections may add several days.
3. How is shipping calculated?
Shipping is chargedby the actual weight of your order, not by order value. Heavier or bulkier items therefore cost more to ship. The exact amount is calculated automatically at checkout once you enter your address. Ordersover 15 kg cannot be shipped— please split them into separate orders.
4. In which currency am I charged?
Prices are displayed in your local currency based on the region you select, and payment is taken in that currency. Because the exchange rate is applied at the time of payment, the amount on your card statement may differ slightly. Your card issuer may also add a foreign transaction fee.
5. How do I track my order?
Once dispatched, a tracking number is sent by email and is also shown in your account under Profile → Orders. Use it on the international carrier's site, or on your national postal service's site once the parcel arrives in your country. Please allow 24–48 hours after dispatch for tracking to become active.
6. Can I cancel my order?
Yes — before dispatch. Once the parcel has left our warehouse, cancellation is no longer possible. Because parcels are shipped internationally, we cannot accept returns or refunds for change of mind after dispatch. Please review your order carefully before paying.
7. Are there items you cannot ship internationally?
Yes. Airline and customs regulations prohibit or restrict a number of items, including: Aerosols, sprays and pressurised containers / Alcohol, perfume and other flammable liquids / Lithium batteries and devices containing them / Certain medicines — many countries limit the quantity of over-the-counter medication a single person may import / Fresh food, meat and dairy products. If your order contains a restricted item we will contact you and cancel that line before shipping. Quantity limits on medicines vary by country — please check your local rules before ordering in bulk.
8. I want to know the total weight before ordering.
The cart does not always show a combined weight. Message us on Live Chat with your product list and we will give you an estimated weight and shipping cost before you order.
9. Part of my order arrived — where is the rest?
Items may be stored in different warehouses and can therefore be dispatched separately. Depending on customs processing and flight schedules, partial delivery is normal. Please check your tracking number(s); the remaining items are usually delivered within a few days.
10. Can I return an item after 7 days?
Unfortunately not. No returns or refunds can be accepted more than 7 days after delivery, for any reason. Please inspect your order as soon as it arrives. Where a return is agreed, international return shipping is at the customer's expense and the original shipping cost is non-refundable.
11. My item arrived damaged or incorrect. What now?
Contact us within 7 days of delivery with photographs of both the outer box and the product. Without photographs we are unable to process a refund or replacement, so please photograph everything before discarding the packaging. If an incorrectly shipped item has already been opened, exchange and return are not possible. Please check the item against your order before opening it.
12. Can multiple orders be combined into one shipment?
No. We ship one parcel per order number. Even if you place two orders on the same day under the same name, they will be dispatched separately and shipping will be charged for each. If you want everything in one box, please place a single order.
13. What if I order a free-shipping item together with a regular item?
Shipping is charged based on the weight of the paid-shipping items only. The free-shipping item does not add any extra shipping cost to your order.
14. When will my order be dispatched?
Orders paid before 08:00 (JST) are dispatched the same business day. Orders placed after that are dispatched on the next business day. Orders placed on weekends or Japanese public holidays are processed on the following business day.